Frequently Asked Questions (FAQs)
Answering Your Self Storage Questions in Spokane Valley, WA
- What size storage unit do I need?
Whether you’re looking to remove clutter to organize or stage your home for sale or storing all the contents of your home or a business storing records and materials, we have a storage unit to fit your needs. To help determine which size unit you need, see our Size Guide. Still not sure which size you need? Contact our office and we will help you determine the best unit to fit your needs.
- What documentation do I need to rent a storage unit?
You will need a government-issued ID card and a valid credit card.
- Do I need to have insurance?
Yes. You are responsible for the items that you store with us and insurance for your stored belongings is required. You may be covered under an existing insurance policy. Be sure to check with your insurance company to verify that your items are protected while in storage and provide us with proof of your insurance. For those without insurance coverage, or if you’re looking for a little more protection, we offer storage protection through a third-party company. Our Tenant Protection Plan requires no deductible and is available in various levels of coverage at an affordable price. For more information check out our Tenant Protection.
- Do you offer month-to-month rentals?
Yes, our storage unit lease agreements are month-to-month. If you are interested in long-term storage, a discount may be available for paying for a longer lease period.
- Do you have outdoor parking?
Yes. We offer outdoor parking spaces that are 12’ wide and vary in length. We have a large turnaround space for easy maneuverability. All outdoor parking units must be in good operating condition, with current registration and insurance.
- When is my rent payment due?
Rent is due on the first of every month.
- Do you provide automatic payment arrangements?
Yes, we encourage all our customers to take advantage of our secure automated payment options. We accept all major credit cards as well as ACH payments without any additional fees.
- Do you have gated access?
Yes. Our facility offers secure access with electronic codes. We also offer mobile gate access via text messaging.
- Do you offer truck rentals?
Yes. We are a proud Penske agent offering local round trips rentals for in town moves or one-way moves with unlimited miles. You may start the rental process online or call our office to assist you.
- Do you provide locks?
For the security of your belongings, we ask that our tenants use a disc lock to secure their unit. We sell new, sealed-in package disc locks in our office. Each lock has its own set of keys which you keep.
- Do you have hand trucks?
Yes, you are welcome to borrow our hand trucks. Please be sure to return it when you are done.
- Do you have pest control?
Yes, our facility is serviced by a pest control company on a monthly basis.
- What is the Move-Out process?
We require 10 days' written notice to move out and ensure you are not billed for another month. Please be sure to completely empty your unit and sweep it out. Remember to take your lock with you and let us know that you are completely moved out so we may stop your billing.
- Are you a franchise?
No, we are a locally owned and operated facility. Our family lives right here in the Greenacres neighborhood. Stop in and visit us today, we love meeting our neighbors!
- What is self storage and how does it work?
Renting a storage unit is a great solution to clear up some much-needed space at home or to hold much needed business items. All of our storage facilities offer clean, secure storage solutions at affordable prices.
- How much does self storage cost?
Our rates vary between unit sizes and type of storage. For more information about our pricing, check out our rates page.
Please contact us if you have any additional questions about renting a unit.
- What should I ask when comparison shopping?
What are the TOTAL move in fees, including rent and when are these due?
- Are there any items that I am NOT able to store?
Liquids, explosives, flammable liquids, toxic materials, and perishables. Please contact us if you have any questions regarding a specific item.
- What is the best way to pack a unit?
Larger and more infrequently used items should go in the back of the unit. Remember to keep a walkway in the center of your unit to more easily access items. Always keep items labeled and a list of items stored, even a photo on the outside of each box will allow you to "see" what's inside.
For other helpful packing and organizing tips, check out our storage tips page.
- What are some helpful tips for moving into my unit?
We pride ourselves on making things as simple as possible for our customers. For helpful tips on packing and organizing your unit, head on over to our storage tips page.
Still Have Questions?
We’re here to help! If your questions weren’t answered, our friendly staff can help. Because we live in the neighborhood, we’re happy to share some of the community’s hidden gems. We can also provide advice on packing, transporting, and storing your possessions. Our Penske truck rentals and moving supplies will help with all your moving and storage needs.
We have 150 storage units ranging in size from 5'x5' to 10'x20', as well as a few 10'x30' pull-through units. Our larger units are ideal for enclosed RV and boat storage.
We also offer secure outdoor parking spaces that are configured in a horseshoe with a spacious 80-foot turnaround area. Outdoor parking spaces are 12’ foot wide and range from 20’ to 45’ long. Twice a year, we coordinate a mobile washing service for our RV customers.
Our security features include 24/7 video surveillance, electronic gate access, perimeter fencing, and security lighting. Insurance or a tenant protection plan is required, and we can help arrange for coverage if needed. We accept all major credit cards and offer online account management and AutoPay.